The taxi hotline is a intergrated taxi booking system which includes direct to taxi booking by areas.
The bookings are made on a general system with a local phone number each area has a designated number of taxis all of which are able to answer calls directly without the need to go via a call centre. The call goes direct to the taxi. This also includes SMS booking of taxis which is also included in this system. The SMS calls go to a centre that monitors the bookings which are then allocated to the relevant drivers.
This system eliminates a lot of the taxi booking problems as if there are no taxis available the system will tell you.

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