Of course I understand that you can't control the fish (which not one of the 15 people on this overcrowded charter managed to hook), a little bit of customer service goes a long way.
Alarm bells were ringing when we boarded at 5:30am, and one of the blokes said "there's tea and coffee here, but there's not 15 cups, so you'll have to share" ... Read More (Date of experience: Jul, 2011 )