Very poor customer service & robbed nearly £300 of my money!!!.... Booked a holiday with Elegant Travel & Tours who made a major mistake with booking our flights. After Arriving at the airport and being told by the check in women we were not booked on the flight, and having to pay £260 for 2 tickets which Elegant & Travel didn't book for us, which we had paid for! We were in a situation of having to buy 2 tickets to continue our journey ... Read More (Date of experience: Jun, 2009 )