Australia > Tasmania > North West Coast > Devonport & Cradle Mnt Transport > Air Rail Transport

Spirit of Tasmania

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Spirit of Tasmania

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Pay for top grade cabin, get lower grade

by freda (prior to 01/07/2010) As a OTHER
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I booked & paid for a twin porthole cabin. These show on the site, twin beds with a porthole between through which you see the sea. All twin porthole cabins are like this. And they are expensive. This was a special weekend only expensive trip for me and my son who had just graduated after 6 years study and is working untold hours. What we got was a cabin the same size and crammed with 2 double bunks. The porthole was there, when I opened the curtain I looked straight into the eyes of a man climbing the stairs just outside. Beyond him was not a sea view but a wall of stacked lifeboats. Overhead there was ---and is still there waiting for you--a light like a street light pointing straight down the porthole. When I complained this was not what I booked and paid for, I got told "we don't have enough twin berth porthole cabins". Please note as well, the expensive restaurant onboard books out by the time most people board with cars. The other food is terrible and expensive. (This review has been edited in order to meet our guidelines - TT)

  • spiritoftas replied prior to 01-07-2010

    Dear Freda As outlined in our correspondence we are extremely disappointed that we were unable to meet your expectations and did not respond to your complaint in a positive manner. Naturally, in response to your concerns we have refunded the difference between an inside and porthole cabin and are pricing this particular cabin accordingly. In relation to your feedback regarding our staff we will address each of your comments with an appropriate internal review. If you would like an update on our progress please contact me directly via our website. Again Freda, we strive to deliver best customer service. Your feedback is appreciated as it provides us with the opportunity to challenge our existing customer service delivery. Yours faithfully Melindy Green Director Passenger Sales, Marketing and Communications

Location

Waterfront Place
Station Pier
Port Melbourne VIC
Australia
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