Bateau Bay Beachfront

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Bateau Bay Beachfront

by Jenny Ayling 19/01/2011 As a Couple

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This was to be our first break (4 days) in 5 years of fulltime raising our much loved grandchildren. We are elderly, quiet people.

The abuse and treatment to which we were subjected by the owner of this hotel was beyond belief. As far as I can tell, this was because we arrived at 7.40 within the printed checkin deadline of 8pm. On this occasion the owner had decided to close at 7.30 without informing us. As a result we were ordered to leave in spite of having paid through lastminute.com.au. She actually lost control and screamed at us.

This place makes Fawlty Towers look like customer service paradise.

We reported the incident to The Entrance police, having been quite shaken up by the experience. My husband, aged 71, is very ill & I was concerned for his health.

We stayed at Oaks Resort and had a lovely time once we settled down. Lastminute.com.au refunded our original payment. (Date of experience: Jan, 2011 )

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Location

22 Reserve Drive
Bateau Bay NSW
Australia

Getting ThereDirections to The Central Coast take the Pacific Highway then the Freeway towards Newcastle/Central Coast about 90mins Dont take the Gosford or Ourimbah turn offs keep driving until you see the sign saying The Entrance Wyong Tuggerah take that exit turn Right at the top and go past Westfield Shopping Centre through the big roundabout keep on the same road until you come to a huge roundabout where the signs say left to The Entrance-Right to Gosford or straight ahead to Shelly Beach go straight ahead to the top of the hill turn right at the little roundabout into Grandview St keep going to another a little roundabout you veer left into Bateau Bay Road keep driving go past the Blue Lagoon sign take the next left turn into Reserve Drive No 22 If you get lost phone me Ph 02 43326887