Australia > Victoria > The Grampians > Grampians National Park Accommodation > Motels

Pinnacle Holiday Lodge Motel

Start typing to see suggestions or browse Australia
Pinnacle Holiday Lodge Motel

Ratings & Reviews

To write a review, you must Sign in first.

Not Happy Jan

by TotalTraveller40321FA359 May, 2010 As a COUPLE
  • Overall:
  • Service:
  • Cleanliness:
  • Location:
  • Value:

Was so looking forward to this short stay as have often wondered what this place would be like. Have been staying regularly in Halls Gap for 15 years now. The facilities are ok, and rooms, although clean, did lack a few basic things normally found elsewhere. No toiletries provided which was a bit annoying, but the issue for us came when the owner advised us that room towels were not to be used in the pool area. Not being advised beforehand, we didnt bring extra towels ourselves, and upon going back to owner as advised to get pool towels, were told that towels are hired out and owner was quite annoyed when she realized her husband failed to mention the fee to us upon check in. A big fuss over a $2 hire for towel... quite ridiculous. Bed was amazingly hard and uncomfortable, and the appliances inc. TV is quite dated. I would avoid!! (Date of experience: May, 2010 )

  • tgdog replied prior to 01-07-2010

    We appreciate feedback from our guests and we attempt to rectify a problem any time one arises. When we realized that there had been a misunderstanding about the supply of pool towels we refunded the fee with an apology. In response to the guest comment about the dated facilities, we have a range of accommodation available from spa motel units with the expected toiletries, flat screen TVs and DVD players to the standard self-contained family units with kitchenettes. This range allows guests to choose the level of presentation, ameneties and price that they require. We also include a room description on each emailed booking confirmation so that guests are aware of their choice before arriving.

Location

21 - 45 Heath Street
Halls Gap VIC
Australia
Look For...
Attractions
Dining
Events
Activities

More results for:

Grampians National Park

Activities

Attractions

Dining

Events

Functions

Health

Shops

Travel Guides