Coachtrans Australia

I have been with this company twice and each time they have found a way to ruin my booking. The first time the van broke down because the driver didn't realise he didn't have any petrol even though we had driven past many petrol stations! We had to wait on the side of the road for another Coachtrans bus to pick us up, while listening to the driver swearing on the phone to whoever was on the receiving end. We weren't offered any compensation for the inconvenience and it was just lucky that another company drove past, saw us stranded and decided to help us out and dropped us off to where we needed to be free of charge. For anyone that was on a tight schedule, this would have been very frustrating.

The second time I went wit them their res team gave me the wrong info for pick up which meant I missed my bus and their next service meant I would miss my flight from Brisbane. So I had to fork out an extra $200AUD to get to the airport and they had said they wouldn't reimburse me just because I had not taken their service. How could I when the only other option they gave me meant I would miss my international flight and their team told me to wait at the wrong place, where I had been waiting there for 5 hours when I supposedly thought I was going to get picked up! Being a travel agent myself, this is very appalling customer service.

There are many other transfer companies in Brisbane/Goldcoast- word of warning, don't choose this one! (Date of experience: Dec, 2010 )