After a long tiring drive from Esperance we discovered that the Albany Visitor's Centre had cancelled our booking (booked in May and fully paid in Sept). However the owners and staff went out of their way to make us feel welcome and made up the family unit. Very impressed with warm, friendly service and clean comfortable rooms and this is apparently before the planned upgrade! They definitely had a sense of humour!
The beds were heaven to our tired aching bodies.
Will definitely recommend this hotel to family and friends travelling to Albany and will certainly use them again on any future visit.
Travel hint - do not book through Visitor's Centre. (Date of experience: Oct, 2011 )