Albany Discovery Inn

From $54

Per night

1 Recommendation
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4 Reviews
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Features

Café
Internet Access
Fully Equipped Laundry
Single room(s)
Dining Room
Camp Kitchen
Wireless Internet
BBQ Area
Tea & Coffee Making
Refrigerator
Heating
Bicycle Hire
Linen Provided
Absolute Waterfront

Ratings & Reviews

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Would not recommend

by TotalTraveller4018654663 Jan, 2010 As a COUPLE

Overall:
Service:
Cleanliness:
Location:
Value:

I did a phone booking ahead of my holiday and a lady on the line said "I can't confirm your room until I receive payment!" Upon arrival around 10am after driving 480km from Perth, we were told to come back after 2pm to check in. We went back at 2pm on the dot and the office was shut! We run around searching for the office number to leave a message and surprisingly the owner picked up the phone and said he is playing with his grandchildren! When the owners came back to open the office later, no apologies was given. We were then given a tour around the hostel - not forgetting to mention a million house rules to go with it. The pillows smelled like a ton of washing powder has been used on them. No constant warm water running in the showers. No TV or anything in the common areas to fill out time at night. I felt like being watched through a microscope by the owner when sitting out at the common area. If you have a dollar to spend, don't bother to spend it here. (Date of experience: Jan, 2010 )

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Advertiser8915565456576 replied prior to 01-07-2010

Phone bookings are essential at peak times with payment in advance as we have many travellers wishing to stay with us. Our check in time is advertised as 3pm- we are always willing to help people after a long journey if we can,prior notice of early arrival is always helpful.We pride ourselves that the phone is always answered even if we are not on the premises. We advertise honestly our room descriptions, with TV etc. House rules are essential to everyones comfort. We do rely on our guests to keep us informed of any problems. Which we are happy to fix. We have two common area's the Bali Garden and inside sitting room, in which Books, Board Games and Magazines are available. We also have DVD's available free of charge.
Advertiser8915565456576 replied prior to 01-07-2010

Thank you for your comments. Payment prior to arrival is common practice, you are quite correct in saying your arrival was at 10am, amongst guests checking out. We do not allow our guests to check in to our guest house without our thorough cleaning process being undertaken. You are right that you were asked to come back after 2pm we arrived at 2.05 yes we did talk to you on the phone - Our number is prominently displayed on our notice board on the front door. We do have house rules. There is no common TV in our Guest House, we do not advertise that there is, however there are many books, magazines and board games available. We do advertise rooms that have TV's and DVD players with Free DVD's. Thank you for informing us of the water problem we will certainly address this. My husband did enjoy the chat he had with your partner and at no time was it bought to our attention that either of you were unhappy. Phone bookings are essential at peak times with payment in advance as we have many travellers wishing to stay with us. Our check in time is advertised as 3pm- we are always willing to help people after a long journey if we can, prior notice of early arrival is always helpful. We pride ourselves that the phone is always answered even if we are not on the premises. We do rely on our guests to keep us informed of any problems. Which we are happy to fix.