Headland Beach Resort - Lennox Head

From $161

To $458

Per night

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Features

Child Friendly
Airport Transfers
Child Minding
Licensed Restaurant
Spa
Crockery/Cutlery
Dishwasher
Fully Equipped Kitchen
Microwave
Refrigerator/Freezer
Stove/Grill
DVD Player
Cot available
Highchair available
Fully Equipped Laundry
Room Service (Limited Hours)
Cable TV
Electric Frying Pan
1 Bedroom Self Contained
2 Bedroom Self Contained
3 Bedroom Self Contained
Honeymoon Suite(s)
Self Contained
Steam Room
Serviced Apartment(s)
Wireless Internet Access
Swimming Pool
Apartment(s)
Spa Room(s)
Honeymoons
Fully Furnished Apartment(s)
Ideal for Couples
BBQ Area
Housekeeping
Tour Desk
Airconditioning
Balcony
Ceiling Fan
Outdoor furniture
Separate Dining Area
Bath
Separate Lounge
Self-Contained
Ensuite (Private Bathroom)
Iron/Ironing board
Panoramic Views
Ocean Views

More Features

Ratings & Reviews

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Never Again

by TotalTraveller402666A7C3 (prior to 01/07/2010) As a OTHER

Overall:
Service:
Cleanliness:
Location:
Value:

Booked to stay for 2 night but on arrival found that the hotel was dirty and in need of a major reno! We immediately checked out only to be told by management that they would not be willing to refund any portion of our full payment which they took up front. We were there for 10 mins and were charged for the full 2 days! Did not even want to credit us the 2nd nights stay! Very poor customer service! Totally un-Australian! The "resort" is also advertised as a 4 1/2 star and could not be further from the truth! Never again!

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Headland Beach Resort replied prior to 01-07-2010

Dear 'Cant believe it', The apartment in which you were allocated is a very sought after and requested apartment by repeat guests and is light, spacious and airy. As we offered you several alternative apartments which had been refurbished, had new carpet laid and a new painted interior. If you were unwilling to be offered an alternative apartment I believe our staff therefore did their best to accommodate your needs and did not offer poor customer service as you mentioned. Our cancellation policy at Headland Beach Resort is well advertised as one of the booking terms and conditions and states that no refund will be given for early departures. Yours Sincerely, Headland Beach Resort.

Location

7 Park Lane
Lennox Head NSW
Australia

Getting ThereBy Air: The nearest airport is located 10 minutes south at Ballina. Jetstar, Rex, Virgin operate regular services from Sydney and Melbourne into Ballina Airport. Alternative Options: Coolangatta (Gold Coast) Airport is located 90 km north (approx 1 hours driving time). Brisbane Airport is located 200 km north (approx 2 hours driving time). Hire cars and or airport transfers are available upon arrival at each airport however we recommend that you pre-book.