Premium Tours

We booked a tour to Stonehedge for Saturday afternoon. We called them 2 times on Saturday to make sure where we got picked up and when we would return. Then we were there 4 hours early to make sure where the place was and how long it would take us to get there. Then we when the bus came the girl said we were booked on Friday and were a no show. She told us that we would get a refund. When I called the company they said that it was not their fault and that they would not refund us. They didn't care that they had totally ruined our day and vacation. I see now online that we are not the only ones this has happened too. I wish I had know before.