Farmyard Favourites the Mobile Animal Nursery

Took my children there today whilst celebrating my sons birthday. Not a pleasant experience! Entered the Alpaca pen and turned my back to close gate and was horrified to hear my six-year-old daughter scream. The alpaca had jumped on her kicking her in the stomache and knocking her face first flat on the ground. It then proceeded to jump on her back twice while I fought to get it off. I ended up having to grab it and fall sideways with all my weight while trying to throw it just to get it off. Another visitor to the park ran over and said that the same had happened to his son and that it had drawn blood. My daughter was scratched, bruised, traumatised and hurting all over and a staff merely handed her an ice-cream in an attempt to placate her and my four-year-old son. Staff then made excuses about how he was merely trying to play and that animals are unpredictable, nevermind the state of shock we were all in. There was no apology made and no offer of a refund either. I queried the lack of warning on the gate but excuses were made and although they promised to attend to it immediately, nothing was done. I am left with two traumatised children, terrified of going to any farm again and they walk away pocketing our money. Absolutely atrocious! (Date of experience: Nov, 2010 )