Skytrax have revealed their 2012 list of the World's Best Airlines. More than 18 million passengers were surveyed at airports around the world, and the results are a little surprising.
Qatar Airways has taken out the award for Airline of the Year for the second year in a row, with Asiana Airlines and Singapore Airlines coming in at numbers two and three respectively.
Photo: Qatar Airways
Qantas has dropped out of the top 10 to number 15, down from last years eight. Virgin Australia on the other hand has surged to number 12, up from last years 32.
Air New Zealand has fared even worse than Qantas - dropping to 17th position from last years seven.
Skytrax CEO Edward Plaisted said the awards were "something of a victory over the more established legacy carriers that have previously taken the top prizes in these categories".
Several other awards were also announced, including best first-class (Etihad), best lounge (Qantas – SYD), best business-class (Cathay Pacific), best best inflight entertainment (Emirates) and best low cost carrier (AirAsia).
The World Airline Awards are determined by passenger surveys conducted by research firm Skytrax, who surveyed more than 18 million passengers in 160 countries.
World's Top 10 Airlines - 2012
1. Qatar Airways2. Asiana Airlines
3. Singapore Airlines
4. Cathay Pacific Airways
5. ANA All Nippon Airways
6. Etihad Airways
7. Turkish Airlines
8. Emirates
9. Thai Airways International
10. Malaysia Airlines
11. Garuda Indonesia
12. Virgin Australia
13. EVA Air
14. Lufthansa
15. Qantas Airways
16. Korean Air
17. Air New Zealand
18. Swiss Int'l Air Lines
19. Air Canada
20. Hainan Airlines
What do you think of the results?
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108 Comments
Surprised not to see Hawaiian on the list as they are providing services we used to get for free with airlines.
ReplyQatar and Asiana deserve the top two spots; however, I would put Asiana into the number 1 spot. I have never encountered such pleasant, cheerful and polite flight attendants - not to mention hard working. During a recent overnight trans-pacific flight I was amazed to see attendants bring trays of refreshments down the aisle every 10-15 minutes and noted that calls were answered within seconds. And every ounce of service given with genuine smiles from competent YOUNG staff. Qatar's service is also excellent but not quite as polished. As for Qantas, 95% of the "old dears" that are still working in customer service should be forced to do some mandatory service training...with Asiana or another Asian or Middle Eastern Airline
ReplyQatar and Asiana deserve the top two spots; however, I would put Asiana into the number 1 spot. I have never encountered such pleasant, cheerful and polite flight attendants - not to mention hard working. During a recent overnight trans-pacific flight I was amazed to see attendants bring trays of refreshments down the aisle every 10-15 minutes and noted that calls were answered within seconds. And every ounce of service given with genuine smiles from competent YOUNG staff. Qatar's service is also excellent but not quite as polished. As for Qantas, 95% of the "old dears" that are still working in customer service should be forced to do some mandatory service training...with Asiana or another Asian or Middle Eastern Airline
ReplyLast time I flew Cathary Pacific, I thought they were not good at all. The food, service and interior were pretty average. I'm surprised they beat Qantas, where everything was up to standard each time I used them. Agree with Singapore airlines, each time I've tried them they were great and most of the time Emirates too
Replyyeah i flew with malaysia airlines last november and they were quite good, nice cabin crew and airport at KL had everything, there were alot cheaper than qantas also
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